We support 256-bit Secure Socket Layer (SSL) security features while processing your online transactions, as according to our Privacy Notice.

At Shai we respect your privacy and make sure that your information stays safe and private.

Shai does not share customer information, including email addresses. The only time we may disclose information is when you tell us to do so, or in order to identify or to contact you. Furthermore, to protect your rights or the rights of Shai, or as required or permitted by the law.

In Shai, we restrict access to your information within the areas of the company. Any third-party companies used to for products or services are also required to keep your information secure and confidential.

You will only receive an email from Shai after you place an order, or answering an inquiry you made. The occasional promotional email will be sent only to those subscribed or to former customers. You can opt out of our promotional emails at any time.

If you have any other questions or concerns email us info@shaibrand.com

The following return policy only applies to online purchases made through www.shaibrand.com

If you are not entirely satisfied with your purchase, we will gladly accept the return of the items within 20 days of purchase, for exchage or store credit, if they are in perfect condition, and if they are not sale items. No refunds are offered.

 

RETURNS AND EXCHANGES:


  1. Sale items are final sale. Sale items can’t be returned for an exchange, not store credit. Any sale item returned would be sent back to the address registered in the original purchase at customer expense.
  2. Returned items that are non-sale items are eligible for an exchange or store credit valid for one (1) year. No refunds are offered.
  3. Returns are accepted within twenty (20) days from the shipped date.
  4. The returned item(s) must be returned in perfect conditions, unworn, with tags. Returned item(s) must be delivered with the original return form and their respective custom documents if applicable. Returned item(s) that are soiled, worn, damaged, laundered or in unacceptable conditions will be returned immediately to customers at their expense. Shai reserves the right to refuse any item(s).
  5. All store credits are valid for one (1) year
  6. All exchanges are subject to stock availability.
  7. All international orders are considered final sales and are not eligible for returns nor exchanges.

 

FREE GIFTS:


Free gifts must be included if the order is returned, otherwise a restocking fee of 5% of the original purchase value will be discounted from any store credit.

 

HOW TO DO A RETURN OR EXCHANGE:


  1. A return authorization form will be included in every purchase. Please fill out the form completely to prevent any processing delays. If you have requested an exchange please make sure you provide all the details in the return form such as the product, size and credit card information so that Shai can cover the new shipping expenses. If you lost the return authorization form, please email info@shaibrand.com to request one.
  2. Include a copy of the original invoice in the package.
  3. Send the package to:

Calle 28 # 86-80 Ap 851 T13

  1. Phone number: +57 3155218366

PLEASE NOTE:


  • This return policy applies to all orders made trough the website, phone and/or email.
  • A sale item is any item on our webpage that has been applied any type or form of discount.
  • All shipping charges for returns and/or exchanges are the customer’s responsibility and are non-refundable if the package is refused by customer/customs or lost. If any duties and/or taxes are issued, they are responsibility of the recipient.

FREE SHIPPING:


All orders over $300 are eligible for free ground shipping within the U.S. territory. This policy is not valid for shipments to Alaska, Hawaii, APO/FPO or international addresses. Additional charges may apply for express shipping.

 

SHIPPING TIMES:


Once the order has been approved please allow 3-6 business days for the order to be processed and then shipped. Please keep in mind that the time frame selected as shipping method during your checkout excludes any days necessary to process the order as explained above. Back orders, which come straight from Colombia, can take 3-4 weeks to be shipped. We only ship from Mon-Fri 8am-5pm ET.

 

PLEASE NOTE:


During holiday season or promo days such as Black Friday and Cyber Monday, please allow 3-6 business days to process your order.

 

INTERNATIONAL SHIPMENTS:


All addresses outside the United States are considered international destinations and will be subject to international shipping rates and timetables. International shipments take approximately 10-15 days to arrive. Duties and taxes issued in the destination country are responsibility of the recipient. Shipping charges are non-refundable if the package is refused by customer/customs or lost.

 

DELIVERY SERVICES:


  1. After the purchase has been made, the customer has the option to choose from different FedEx & USPS delivery services such as standard shipping, or priority shipping. There might be a difference between shipping costs depending on the selected delivery service.
  2. FedEx offers the option to add direct signature service at an approximate fee of $3.50 USD. USPS does not charge for direct signature service. Direct signature allows anyone at the recipient address to sign for the package. If there is not someone to sign and receive the package, the delivery service will keep it and re-attempt delivery. Unless you have chosen the direct signature option, Shai is not responsible for your package once it leaves our warehouse.By choosing direct signature no delivery service will leave the package at the front door.

 

TRACK MY ORDER


A tracking number will be emailed to the customer as soon as the purchase has been approved. The tracking number will allow the customer to track the status of the order. Customers can check the status of the order on the FedEx or USPS webpage.

  1. IS MY PERSONAL INFORMATION SAFE?

Shai is committed to providing you with a safe and secure shopping experience. We respect your privacy and any information received is kept confidential. We will keep your personal information on file to contact you with order updates and occasionally we will send you free promotional emails. If you want to remove your information from our database, email us at info@shaibrand.com and we will process your request immediately.

  1. IS MY CREDIT CARD INFORMATION SAFE?

Shai is committed to providing you with a safe and secure shopping experience. We respect your privacy and any information received is kept confidential. We will not charge any different or extra amount to your account besides the one you purchase. If there is the need of changing the order amount, our customer service associate will immediately contact you and would not proceed without customers’ authorization.

  1. HOW CAN I CHECK THE STATUS OF MY ORDER?

A tracking number is emailed to you as soon as your purchase has been approved. In most cases your tracking number will remain the same, however, please note that if any changes are made in the shipping information, service is upgraded or you are placing an international order a new tracking number will be generated. You will be notified of such a change via email. Feel free to contact us if you have any further comments or concerns.

  1. CAN I ORDER FROM ANYWHERE IN THEW WORLD?

You can order from anywhere around the world.

  1. HOW CAN I RETURN / EXCHANGE AN ITEM?

Sale items are final sale, which means they can’t be returned or exchanged. Any other full price item(s) are eligible for an exchange or store credit. Please review our complete return/exchange policy for full details When ready to use your credit, please do not place an online order; instead contact us at info@shaibrand.com and we will process it internally.